A Short Course in Human Relations

The 6 most important words:
“I admit I made a mistake.”

The 5 most important words:
“You did a great job!”

The 4 most important words:
“What do you think?”

The 3 most important words:
“If you please …”

The 2 most important words:
“Thank you.”

The 1 most important word:

The 1 least important word:

Original course + amended version can be found here, by Terry Starbucker: 

One Of The Best Leadership Lessons Ever…..In Just 29 Words

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